Report a Bug

Should you experience a bug / error / problem in the software, we are eager to fix it. So we passionately invite you to report bugs as soon as you stumble into one. And we thank you in advance for doing that.

Troubleshooting

Before reporting a bug, please see the Troubleshooting page to see if the issue has already a known solution.

How to Report a Bug

You have two options:

Forum
Debugger

Forum

The easiest way is to report the bug in our Forum. As underlined in the Troubleshooting page, please first check if the same bug has already been reported in the Forum itself. This method can be enough if the bug is easily reproducible on any system, and not dependent on your hardware configuration or software environment.

Debugger

Use the provided Debugger to collect useful information. Then send us an email at the address indicated in the Debugger console window. This is the most complete method and provides us with useful, low-level information, fundamental to understand the bug.

What to Include

Detailed description

To report a bug, please provide a detailed description of it. The description should be clear enough to reproduce the issue. Include all the relevant information.

Historical File

If the problem arises with a particular historical data file and you are sending us an email, attach it to the email. This way we can run a test with your data.

GUI Configuration

If relevant and you are sending us an email, attach also the saved configuration for the Indicators and the Composer panels. This way we can run the same simulation as yours.